Frequently Asked Questions (FAQs)
Orders and Payments
We accept all payment methods listed on our website or checkout page. All orders must be prepaid, as we do not offer invoice-based purchasing.
Orders can only be canceled before they are shipped. Please contact our customer support team immediately to check the status of your order.
No, prices are exclusive of taxes. Applicable taxes will be calculated and displayed at checkout.
Shipping and Delivery
Shipping times vary depending on your location and the availability of the product. You’ll receive tracking details once your order is shipped.
Yes, we ship internationally. Shipping charges and delivery times will vary based on your location.
Returns and Refunds
Customers have 7 days from the date of delivery to request a return or replacement. Items must be returned in their original, undamaged, and unused condition with all packaging and documentation included.
To return a product, contact our customer support to initiate the return process. Items must be sent back to our warehouse address as instructed.
Refunds are initiated only after we inspect the returned product and confirm it is in its original condition. Refunds typically take 1–2 business weeks to process after approval.
Warranty and Product Support
Warranties are provided by the product manufacturer, not 305 Aero Supplies. For any product-related issues, please contact the manufacturer directly.
Software and license-based products are non-refundable.
General Inquiries
You can reach us via email at info@305aerosupplies.com.
No, we do not charge a restocking fee. However, all returned items must meet our return requirements.
Yes, products are sold as-is and should not be used for inherently dangerous applications unless approved by the manufacturer.
Still Have Questions?
Email us at info@305aerosupplies.com.
2910 NW 72nd Ave A, Miami, FL 33122, USA
Contact Us For Any Questions
Headquarters
2910 NW 72nd Ave A, Miami, FL 33122, USA
info@305aerosupplies.com
Customer Service
(800) 843-2446
Media Relations
(801) 947-3564
Vendor Support
(801) 947-3100
Need Further Assistance? We’re Here to Help!
Have questions or need support? Fill out the form below, and our team at 305 Aero Supplies will get back to you as soon as possible. Whether it’s about product inquiries, order status, or general assistance, we’re just a message away. Your satisfaction is our priority!
